Last updated: October 20, 2026
We want you to be happy with every order from the Zasium shop. Because supplements are consumable health products, we can only accept returns of items that have not been opened.
30-day returns on unopened items
- You can return unopened, unused products in their original sealed packaging within 30 days of delivery.
- For your safety and the safety of other customers, we cannot accept returns of opened products, products with a broken safety seal, or products that have been stored outside our control in a way we cannot verify.
- Items marked “final sale” cannot be returned.
Damaged, defective or wrong items
If your order arrives damaged, defective, expired or is not what you ordered, tell us within 7 days of delivery through our contact form. Include your order number and a photo of the item and packaging. We will send a replacement or a full refund, including the original shipping cost, and you will not need to pay for return shipping.
How to start a return
- Send us your order number and the items you want to return through our contact form.
- We reply with return instructions and the return address. Please do not send items back without contacting us first.
- Pack the items securely. We recommend a trackable shipping method.
Refunds
- We inspect returned items within 3 business days of receiving them and email you when the refund is approved.
- Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the credit.
- For change-of-mind returns, the original shipping charge is not refundable and return shipping is paid by the customer.
Order cancellations
You can cancel an order for a full refund any time before it ships. Once an order has shipped, the return terms above apply.
Contact
Questions about a return? Reach us through our contact form.
Zasium LLC, 1440 S State College Blvd, Suite 5L, Anaheim, CA 92806